Other Experience

While my support experience is highlighted in other areas, I’d love to share how my work has impacted me in less traditional areas while working with others.

Working with others, I've learned and grown with them. Seeing others use spreadsheets, I asked questions, then I set out to learn them. Pulling complex data and patterns to track issues and verify data was a collaborative learning experience where I learned alongside a colleague and assisted in tracking malicious actors.

- Trust & Safety, Moderation, Splunk, Infosec
Product knowledge and a learning mentality allowed me to lead teams in not just understanding issues, but identifying the causes, and testing them when others were overloaded to ensure easily understood, replicable, and resolvable issues, as well as close collaborative efforts with QA before product updates.

- JIRA, QA, Leadership, Collaberation
While I've managed Community Managers in the past, when one of my companies lost its Community Manager, I was able to step in and fill the role in addition to my CS duties. In this role, I was able to create strong ties with the customers and work directly with them to rapidly resolve issues, and allow them to thrive as a community with strong communication on Reddit and Discord. In addition, I was able to do things like track user activity on Discord and report popular activities to our marketing team so we could better service our users.

- Community Management, Marketing, Discord, Reddit, Forums
With lots of experience and training handling sensitive issues such as GDPR, CCPA, and COPA, and sensitive issues such as legal threats or threats of violence, I have a lot of experience in how to act rapidly but rationally while working with legal teams and authorities to resolve issues.

- Legal, Threat management
I've gone to and helped with live events utilizing my tech knowledge, and communication skills. This includes Anime Expo, Pax Prime, and Focus Group testing, two of which I was able to utilize my technical skills during to resolve issues.

- Tech Support, Live Events, Community Management
I go where I'm needed. As shown here, I adapt based on the situation and needs of the company. Sometimes that means creating tools, sometimes that means entry level support, and sometimes that means supporting other teams. I don't believe anyone is "above" certain work.

- Teamwork
I've led moderation teams across multiple companies and projects both public-facing and on the back-end, ensuring user safety and a healthy community. In doing so, I've also utilized AI as a tertiary owner in order to rapidly highlight and target bad actors.

- Moderation, AI
I've worked not just in the gaming industry, but in education, helping people in preparation for college exams. I've also worked with a platform involving high-stakes wagers requiring extremely high accuracy among the team, leading me to implement extremely thorough training methods.

- Gaming, Education, Training
Experienced in supporting products on an unusually high number of platforms, including PC (Windows and Linux), Mobile, Xbox, PlayStation, Switch, and more.

- Adaptable, Tech Savvy

Other Experience

While my support experience is highlighted in other areas, I’d love to share how my work has impacted me in less traditional areas while working with others.

With lots of experience and training handling sensitive issues such as GDPR, CCPA, and COPA, and sensitive issues such as legal threats or threats of violence, I have a lot of experience in how to act rapidly but rationally while working with legal teams and authorities to resolve issues.

I've gone to and helped with live events utilizing my tech knowledge, and communication skills. This includes Anime Expo, Pax Prime, and Focus Group testing, two of which I was able to utilize my technical skills during to resolve issues.

I go where I'm needed. As shown here, I adapt based on the situation and needs of the company. Sometimes that means creating tools, sometimes that means entry level support, and sometimes that means supporting other teams. I don't believe anyone is "above" certain work.

I've led moderation teams across multiple companies and projects both public-facing and on the back-end, ensuring user safety and a healthy community. In doing so, I've also utilized AI as a tertiary owner in order to rapidly highlight and target bad actors.

I've worked not just in the gaming industry, but in education, helping people in preparation for college exams. I've also worked with a platform involving high-stakes wagers requiring extremely high accuracy among the team, leading me to implement extremely thorough training methods.

Experienced in supporting products on an unusually high number of platforms, including PC (Windows and Linux), Mobile, Xbox, PlayStation, Switch, and more.

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